Frequently Asked Questions

Where are your products made?

All of our pieces are handmade and hand-poured in small batches in our Sydney studio. We’re proud that up to 80% of our materials are sourced locally in Australia.

What are your products made from?

Our home décor pieces are crafted from a specialised eco-friendly cement blend, while our candles are hand-poured using premium, creamy wax and natural cotton wicks. We use high-quality essential and fragrance oils to create scents that inspire and soothe. The cement blend is durable yet lightweight, offering a timeless and tactile finish, while every element reflects our commitment to quality, sustainability, and artistry.

How do I care for my piece?

Our pieces are designed for decorative use and occasional dry food presentation.

Cement Home Décor:

  • Wipe with a damp cloth to clean and dry immediately with a soft cloth.
  • Avoid prolonged contact with water to prevent staining.
  • Do not place in direct heat sources like ovens, microwaves, or dishwashers.
  • Handle with care, as cement is a durable yet delicate material, similar to ceramics or glass.

Candles:

  • Trim the wick to 5mm before each use for a clean, even burn.
  • Avoid excess burn time, no more than 4 hours at a time is recommended. 
  • Keep candles away from direct heat, drafts, and flammable objects.
  • Never leave a burning candle unattended.
  • Keep out of reach of children and pets.
Are your products food-safe and heat-resistant?

Cement Décor:
Our pieces are sealed with a non-toxic, water-based sealer, making them suitable for dry food presentation only. However, they are not designed for direct food consumption or exposure to high heat.

Candles:

Our candles are crafted for decorative and functional use, but please avoid placing them on heat-sensitive surfaces while burning.

Is your process environmentally friendly?

Yes, sustainability is at the core of our process.

  • We minimise waste by repurposing and recycling excess materials.
  • Our cement products are poured using reusable moulds and tools.
  • We are committed to reducing single-use plastics and encourage responsible recycling of our packaging.
Do you take custom orders?

Currently, we do not offer custom orders, but it is something we may explore in the future.

Is it normal to see minor bubbles or surface variations?

Yes, minor bubbles, colour variations, and subtle textural differences are inherent to the handmade process of cement and concrete.

  • Each piece is poured and cured by hand, creating unique surface patterns and finishes that add to its charm and individuality.
  • These natural variations are a testament to the craftsmanship and make each item one of a kind.
Care Instructions

Cement Pieces:

  • Wipe with a damp cloth and avoid harsh cleaning products.
  • Clean up spills promptly to prevent stains.

Candles:

  • Trim wick to 5mm before each burn.
  • Keep away from drafts and flammable items.
Disclaimer

Cement décor items are not intended for direct food consumption but can be used for styling and dry food display.

Due to the handmade nature of each product, small bubbles or variations in colour and texture are to be expected and are not considered defects.

Returns

Due to the handmade nature of our products, we do not accept returns unless the item arrives damaged or broken.

If your item arrives damaged, please contact us on the day of delivery at info@laylahthecollective.com for assistance.

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