Laylah The Collective is committed to protecting the privacy and security of our customers and visitors to our online store at www.laylahthecollective.com. The following Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.laylahthecollective.com or interact with us through digital communication channels or social media platforms.

THE PERSONAL INFORMATION WE COLLECT

When you visit www.laylahthecollective.com, we automatically collect certain information about the device you are using, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse our website, we collect information about the individual pages you view, the websites or search terms that referred you to us, and details about how you interact with our site.

How We Collect This Information

We collect this information using cookies and similar technologies. Cookies are small files or pieces of text downloaded to your device when you access our website.

For more information on the cookies used by Shopify, our hosting platform, please refer to their cookie policy.

• Functional and required cookies enable Shopify to securely provide this website to you.
• Analytics and performance cookies, used only with your consent, help us understand site traffic, performance, and visitor behaviour.

Customer Accounts

When you create an account with www.laylahthecollective.com, we collect personal information to improve your shopping experience and customer service. This includes:

• Your first and last name
• Billing and shipping address(es)
• Details about your order
• Email address
• Phone and/or mobile number

We share this information with Shopify, our website provider, to facilitate these services.

Marketing and Advertising

When you create an account, you have the option to receive marketing materials from us. If you opt in, we may send you updates and promotional offers via email or your web browser.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by updating your cookie preferences. We may share your information with third-party services like Shopify and Mailchimp to manage and send these communications.

Transactional and Notification Emails

When you shop with Laylah The Collective, you may receive emails related to your order or account, including:

• Account creation confirmation
• Password changes or updates
• Purchase confirmations
• Shipping updates
• Order delays
• Account closures or subscription changes

Website Visitors and Checkout

When you make a purchase, we collect personal information necessary to fulfil and ship your order. This includes:

• First and last name
• Billing and shipping address(es)
• Purchase details
• Email address
• Phone and/or mobile number

During checkout, our site may use the Google Places API to autocomplete your shipping and billing address for a smoother experience.

SMS Marketing

If you opt in to receive SMS messages from Laylah The Collective, you consent to the collection and use of your mobile number in accordance with this Privacy Policy.

We collect your mobile number to send you promotional offers, updates, and marketing messages related to our products and services. We may also collect information about your interactions with these messages to improve our marketing campaigns.

Your mobile number may be shared with third-party providers who assist us in sending SMS messages or analysing their effectiveness. These providers are contractually obligated to use your information solely for these purposes.

You can opt out of SMS messages at any time by replying "STOP" to any message. After opting out, you will no longer receive SMS messages but may continue to receive emails if you have provided your email address.

Intellectual Property

All images and content on www.laylahthecollective.com are the exclusive property of Laylah The Collective and are protected by copyright laws. Unauthorised use, reproduction, or distribution of our images or content is prohibited.

If you wish to request permission to use our images or content, please contact us at info@laylahthecollective.com.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any material changes will be posted on our website or communicated to you via email or SMS.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
info@laylahthecollective.com