Returns and Refunds Policy

At Laylah The Collective, we take pride in the delicate nature of our handmade products and our commitment to environmental sustainability. We encourage mindful purchasing to ensure each piece finds its rightful place in your space. If you have any questions about our products or need styling advice, please don’t hesitate to contact us—we’re here to help.

Return and Exchange Conditions

We understand that curating your space can sometimes be a challenging process. Therefore, we offer returns and exchanges under the following conditions:

  1. Return Request
    A return request must be completed and authorised by the Laylah The Collective team. Please fill out the return request form below after carefully reading the conditions outlined here.
  2. Full-Priced Items Only
    Returns are accepted for full-priced items only. Sale items are final sale and cannot be returned or exchanged.
  3. Handmade Variations
    Due to the handmade nature of our products, slight variations in colour, texture, minor bubbles, hairline fracture or surface spotting are part of the natural crafting process and are not considered faults. Each piece is unique, and no two items are identical.
  4. Return Window
    The item(s) must be returned within 14 days of receiving your order.
  5. Original Condition
    Returned items must be in their original, saleable condition, including all packaging provided. We do not accept responsibility for any damages incurred during the return transit. Items that do not meet this condition will be returned to you.
  6. Shipping Costs
    Original shipping, delivery, or promotional costs will not be included in the refund.
  7. Gift Cards
    Items purchased with a gift card cannot be refunded in cash. The gift card will be reactivated and valid for 3 years.
  8. Supporting Images
    Laylah The Collective reserves the right to request supporting images during the return approval process if necessary.
  9. Return Shipping
    Return shipping is at the customer’s expense. We are happy to assist with arranging a return label but are not liable for any returns lost or damaged in transit.

Returning for a Refund

  • Once your return is approved by the Laylah The Collective team, the item must be posted within 72 hours (3 days), along with proof of shipment.
  • Once the returned item is received and inspected, a refund will be processed within 72 hours (3 days), to the original payment method.
  • Laylah The Collective reserves the right to decline any return that does not meet the conditions outlined above.

Returning for an Exchange or Credit Note in the form of a Gift Card

  • Once your exchange or credit note request is approved, the item must be posted within 72 hours (3 days), along with proof of shipment.
  • Upon receiving and inspecting the item, a credit note will be issued within 72 hours and delivered via email.
  • The credit note will be valid for 3 years from the date of issue.

For any further questions, please contact us at info@laylahthecollective.com.

We appreciate your support and understanding as a small business and look forward to helping you create a space filled with timeless beauty and intentional design.